The biggest threat to addressing Twenty-first Century healthcare challenges is not a lack of resources, vision or passion, but a chronic lack of creativity.

One of the most promising frameworks for facilitating creativity is Human Centered Design (HCD).

HCD is an agile, future-oriented problem framing and solving framework, well suited to navigate complex and ill-defined challenges (the types of challenges those in healthcare are very familiar with).

Organizations such as the Centers for Medicare & Medicaid Services (CMS), the Robert Wood Johnson Foundation (RWJF) and the Institute for Healthcare Improvement (IHI) have recommended (and are funding) expanded utilization of HCD.

The problem is that few organizations have a good grasp of this approach and all HCD is not the same, especially in practice.

The following sessions intend to offer clarity to Human Centered Design as a concept and practice framework as well as offer tangible examples and steps for implementation into daily practices.

Jess Roberts – Culture of Health by Design Initiative
Guest speaker Jess Roberts leads the Culture of Health by Design Initiative, an initiative of the Minnesota Design Center where he offer guidance, applied learning and on‐going support to health organizations, government agencies, non-profits and communities looking to build, practice and embed a competency and structure for Human Centered Design.


Session 1 | On-Demand Learning
How HCD can Enhance Improvement and Innovation

Want to solve inter-actable healthcare problems? Stop solving!

This on-demand learning session outlines the most relevant principles and tools of HCD in healthcare and health promotion. It describes what design thinking is and is not and how it relates to other improvement and innovation practices.

Course Content